Saturday, February 14, 2009

Call Centers Create Jobs in Guatemala

The call center business in Guatemala intends to create some 9,000 jobs in addition to the 11,000 jobs created in 2008. This, despite the crisis in the global economy.

"This year we plan to reach 20 thousand seats," said Guillermo Montano, president of Clúster de Call Center, and explained that to generate these jobs will require an investment of at least $20 million this year.

Montano said that the recession in the United States offers opportunities for this sector as companies look to places like Guatemala, where it is cheaper to operate.

The cost of setting up a call center seat in the U.S. is about $ 30 per hour and in Guatemala the cost is between $12 and $14.

An advantage in Guatemala is that we are in the same time zone and the geographic proximity, which allows for easy inspections.

This sector of the service economy also provides more than just call center functions, but also management, accounting, billing, and others," said Luis Godoy, head of the Guatemalan Association of Exporters.

About 30 to 40 U.S. companies, including Coca Cola and Electric Company of Texas, are already using call center services in Guatemala. Other companies include industrial concerns, hotels, and cruise operators.

Growth in the call center business has been limited by a lack of staff who speak English. To resolve this problem, two thousand scholarships will be awarded for training in English. "The advantage is that if they complete the course, employment will come automatically because the call center commits to it," said the chairman of the cluster.


Anonymous said...

cool, because I'm tired of living in the states, after serving 6 years in the us army, I just want to go back to Guatemala and live my life =)

ShutterSparks / KW2P said...

Haha, yeah. If you speak fluent English you're probably a slam dunk for a job like that. If you can manage people there's probably a whole career there.

Eduardo said...

Jobs.....that is quite a word to describe modern day slavery. Do you think the slaves on the American cotton fields called their occupation a job? I´ve been through that horrible experience of exploitation, and I can´t recommend it to anyone. Everyone in those maquilas makes the same regardless of ability, we´re actually living a kind of communism. In Guatemala there are no opportunities to prosper, only opportunities to see someone else run off with your money and/or ideas.

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